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Policies

Your Maui Scuba Diving Experience

Our team at Banyan Tree Divers works hard to make sure that your Maui scuba diving experience with us is a positive one. We are a small dive shop with customer service and satisfaction at our core, which means you should know what to expect from us before your booking and arrival.

As a mobile Maui dive shop, we offer scuba diving lessons, tours, and PADI certifications. We are open seven days a week in sunny Lahaina, and meet you at a beautiful dive site at 9 am. Each day you can enjoy two shore dives, explore the pacific reef, and finish up by 1 pm.

Full disclosure of all relevant information ensures your scuba dives with us go smoothly. Please know we always try to be as flexible as possible, accommodating your various vacation plans and schedules. However, we appreciate that sometimes things just don’t go as planned. With this in mind, let us highlight our company policies to help you achieve the best Maui scuba diving experience.

Cancellation Policy

Our Maui dive shop operates a 48-hour cancellation policy, so if you cancel before this, you will receive a full refund. Any cancellations made after 48-hours are not eligible for a refund.

PADI Course Refunds

Guests learning to dive with us must pay in full before beginning a PADI course. Refunds cannot be issued if a student diver is unable to complete the requirements. However, in the event of illness or injury, please contact us for options to delay or reschedule your reservation. We also provide PADI referral documentation if you are unable to complete a course with us.

Price Guarantee

We reserve the right to change our prices. However, we guarantee that once you have booked and made an initial payment, your quoted price will be locked-in and not altered.

Swimming Requirements

There are no swimming requirements for Discover Scuba Dive experiences. However, swimming proficiency assessments are compulsory for all students beginning a PADI Scuba Diver or PADI Open Water Diver course. Participants need to be able to complete a 10-minute float, plus either a 200-meter swim or a 300-meter snorkel. The swim and snorkel tests have no time limitations.

Proof of Certification

For certified divers who want to explore Maui dive sites with us on a fun dive trip, the onus is on you to provide proof of your current diving certification level. Our staff will need to check your certification and logbook before taking you diving, so if you have lost or misplaced it, do contact us in advance so we can see if we can help.

Maui Dive Site Requests

Scuba diving in Lahaina, Kaanapali, and Kapalua is perfect for shore diving. The beaches are famous for providing many opportunities to explore Maui underwater, so we try to be as flexible as possible to accommodate specific dive site requests. However, ultimately, we make decisions dependent on current and forecasted sea conditions. As a result, most of the time, the specific dive site for any given day is not confirmed until the evening before.

Thank you for your consideration in taking the time to read over our company policies. We look forward to diving together.